Responsible gaming at rg99 isn't just a policy – it's a core value. We want you to enjoy every session and stay in control at all times.
1 What is Responsible Gaming and Why It Matters
Online gaming is a great form of entertainment – but like any entertainment, it requires boundaries. Responsible gaming means playing within your means, keeping emotions in check, and treating gaming as one part of your life, not all of it.
Rg99 believes every player has the freedom to make their own choices – but those choices should be informed ones. We've built a range of tools into our platform to help you monitor your gaming habits and stay in control when you need to. Remember: playing to win is fine, but chasing losses is a sign of a problem.
Online gaming is growing fast in Bangladesh. In this environment, responsible behavior matters — not just for the individual, but for the whole family. That's why rg99 has made responsible gaming a core part of our platform from day one.
2 rg99 Responsible Gaming Tools
We know setting your own limits isn't always easy. That's why rg99 provides a range of convenient tools you can enable or disable from your account at any time.
Deposit Limit
You can set the maximum amount you deposit daily, weekly, or monthly — entirely on your own terms. Lowering a limit takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off period.
Bet Limit
Limit how much you can wager within a set period. This protects your balance from depleting too quickly and helps you avoid impulsive decisions.
Loss Limit
Set a maximum loss limit for a given period. Once you hit that limit, you won't be able to play for the rest of that day or week — this is fully automatic.
Session Limit
Set a limit on how long you play in one session. When your time is up, the platform will automatically notify you and log you out if needed.
Reality Check
At set intervals, a message will appear reminding you how long you've been playing and how much you've won or lost. This brief pause can often help you avoid bigger losses.
Cooling-Off Period
If you need a break from gaming, activate a cooling-off period ranging from 24 hours to 6 weeks. During this time, you won't be able to place any bets.
Self-Exclusion
If you feel you need a long break from gaming, you can close your account for 6 months, 1 year, or permanently. No marketing messages will be sent during self-exclusion.
To activate these tools, go to your rg99 account settings or reach out to our support team. We're always ready to help.
3 How to Recognize Problem Gambling
The first step to addressing problem gambling is self-awareness. Ask yourself the questions below — if you answer yes to most of them, consider seeking help.
After losing more than you can afford, do you keep playing to try to win it back?
Do thoughts about gaming keep you up at night or stop you from focusing on daily tasks?
Are you hiding your gaming activity from family or friends?
Have you tried to stop playing but couldn't?
Have you borrowed money or spent your savings to fund gaming?
Do you feel restless, irritable, or stressed when you're not gaming?
If you answered "Yes" to 3 or more of the above questions, contact rg99 Support right away or activate self-exclusion. Your well-being comes first.
4 How to set up self-exclusion
Self-exclusion on rg99 is simple and takes effect immediately. Just follow the steps below:
Log in to your account
Log in to your account at rg99.onl and go to "Profile Settings".
Open the "Responsible Gaming" section
Look for the "Responsible Gaming" option in the Settings menu.
Choose your self-exclusion duration
Choose to self-exclude for 6 months, 1 year, 5 years, or permanently.
Confirm
Confirm with the OTP sent to your mobile. Self-exclusion takes effect immediately.
Notify Support (Optional)
You're also welcome to email us at [email protected] and we'll be happy to assist you in any way we can.
5 Protection for Minors
Rg99 strictly prohibits anyone under 18 from accessing the platform. Age verification is mandatory at registration. That said, it's also worth taking a few precautions at the family level:
- Use parental control software on your device
- Keep your account password away from children
- Disable Auto-Login on This Device
- Do not share payment card or mobile banking details with children
- If you're suspicious, let rg99 support know — we'll act quickly
6 How to Get Help
If you feel that gaming is having a negative impact on your life or someone you know, you don't have to face it alone. The rg99 support team is ready to help seven days a week. Reach out to us by email and we'll point you in the right direction.
Remember — asking for help isn't a sign of weakness, it's a sign of courage. rg99 is always here for you.