We believe protecting your personal data is our primary responsibility. Read rg99's Privacy Policy to understand how, why, and to what extent your information is used.
By using rg99, you agree to this Privacy Policy. We place the highest value on your trust and are fully committed to keeping your information secure.
Rg99 (https://rg99.onl) is one of Bangladesh's most trusted online gaming platforms. Our Privacy Policy explains what information we collect when you use our website or app, why we collect it, and how it is used. This policy is designed to protect your rights and ensure your data is handled responsibly.
We believe transparency is the best policy. In plain terms, here is what we do, what we don't do, and how you can stay in control of your data. If you have any questions about our Privacy Policy, feel free to reach out to us at any time.
When you register and use rg99, we collect certain necessary information. This helps us deliver the best possible service and keep your account secure.
We use your information only for necessary purposes. The table below clearly outlines the main reasons we collect your data:
| Types of Data | Purpose of Use | Retention Period |
|---|---|---|
| Personal Identity | Account Creation & Verification | 5 years after account closure |
| Mobile Number | Login, Notifications, Payments | For as long as your account remains active |
| Transaction Details | Payment Processing & Audits | 7 Years (Legal Obligation) |
| IP & Device Information | Security & Fraud Prevention | 90 Days |
| Gaming History | Responsible Gaming Monitoring | 2 Years |
| Cookie Data | Experience Improvement | Up to 30 Days |
Rg99 never sells your personal information to third parties for commercial purposes. However, certain information may be shared in the limited circumstances outlined below:
When you transact via Mobile Banking, Nagad, or Rocket, the necessary payment information is shared with their respective platforms. These third parties operate under their own privacy policies.
We are required to disclose information under lawful orders from courts or regulatory authorities in accordance with Bangladesh law. Outside of such circumstances, no information is voluntarily shared with any government body.
Certain technology partners who help operate our platform are granted access to limited data. All of them are bound by strict confidentiality agreements.
We never sell or transfer your data to advertising companies, data brokers, or any other gaming sites. That is our commitment.
We use multiple layers of security to protect your data, applying the highest standards across both technical and administrative measures.
Rg99 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.
These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
These cookies remember your language preference, display settings, and game history. Disabling them may limit certain features.
Anonymous analytics data is collected to understand which parts of the website are most used. These cookies can be disabled through your browser settings.
As an rg99 user, you have certain fundamental rights regarding your personal data. We fully respect and uphold all of these rights.
You may request to see what information we hold about you.
You can request corrections if any of your information is inaccurate.
Request that your data be deleted, provided there is no legal obligation to retain it.
You can request that we stop using your data for specific purposes.
You may request a copy of the data we hold about you.
You can opt out of promotional messages at any time.
Rg99 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. Age verification is mandatory at registration.
If we become aware that a minor's data has been collected, the account will be immediately suspended and the data deleted. If you are a guardian and have concerns, please contact us right away.
We may update this Privacy Policy at any time. For significant changes, a clear notice will be posted on the website and a message may be sent to your registered mobile number. Continued use of the platform after any changes constitutes acceptance of the updated policy.
The "Last Updated" date will change with each update. Previous versions of the policy are kept on record and can be made available upon request.
For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team. We aim to respond within 48 hours.
Contact Address: [email protected]
Related Pages: Terms and Conditions | Responsible Gaming | FAQ
We don't just make promises – we take concrete technical and policy measures to protect your privacy in practice.
Every piece of data traveling between your browser and our servers is encrypted with bank-grade 256-bit SSL. No one can intercept it in transit.
We do not sell your personal information to any advertisers, data brokers, or third parties. This is an absolute and non-negotiable policy.
No payment details from Mobile Banking or Nagad transactions are stored on our servers. Only tokenized reference IDs are retained.
Your data is accessible only to trained and authorized personnel. Every access is logged and recorded.
Our analytics tools use only anonymous, aggregated data. Your personal identity is never linked to any analytics profile.
Our systems undergo regular penetration testing and security audits to ensure any vulnerabilities are identified and resolved quickly.
Your data is protected and your payments are secure at rg99. Open an account today and enjoy the thrill of Live Casino, slots, betting, and bingo.