Rg99 FAQ – All your questions answered in one place

To register, you will need:

• Active Bangladeshi mobile number
• A strong password (at least 8 characters)
• Date of birth (must be 18+)
• Full Name & Email Address (Optional)

Under rg99's policy, each person may only open one account. Creating multiple accounts from the same mobile number or device is strictly prohibited and may result in account termination.

No, registration on rg99 is completely free. There are no fees or charges to open an account. You can start playing as soon as you make your first deposit.

On the login page Click the "Forgot Password?" option. Enter your registered mobile number and an OTP will be sent to you. Verify with the OTP and set a new password. The whole process takes just 2–3 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. Try again after 30 minutes or reset your password. If the issue persists, contact support.

Yes, you can easily log in to rg99 from the mobile app. Our App Page Download the Android or iOS app. Fingerprint login is also supported in the app.

The following deposit methods are available on rg99:

• Mobile Banking – Most Popular & Fastest
• Nagad – Instant Processing
• Rocket (DBBL) – Secure Mobile Banking
• Bank Transfer – for large amounts

The minimum deposit is BDT 100 and the maximum is BDT 500,000 per transaction. Daily limits may apply for mobile banking methods, as set by the respective operator.

Deposits via Mobile Banking, Nagad, and Rocket are credited to your rg99 wallet almost instantly — typically within 1–5 minutes. Bank transfers may take 1–2 business days.

On the Withdraw page Go ahead, select your payment method and amount, then submit your request. After verification, the funds are typically credited to your mobile banking account within 1–15 minutes.

The minimum withdrawal amount is BDT 300. You can withdraw up to BDT 200,000 per day. Withdrawals from bonus funds are subject to specific wagering requirements.

rg99 generally does not charge any withdrawal fees. However, your mobile banking provider (Mobile Banking, Nagad, or Rocket) may apply their own cashout charges in accordance with their policies.

When you register for the first time on rg99 and make your first deposit, a welcome bonus is automatically added to your wallet. To learn about the bonus amount and terms, Terms and Conditions Visit the page.

Log in to rg99 every day to earn a daily login bonus. The longer your streak, the higher the bonus. Miss a day and your streak resets.

No, bonus funds cannot be withdrawn directly. Each bonus has specific wagering requirements that must be met. Typically, you need to wager 15–30 times the bonus amount before it becomes withdrawable.

rg99 offers a wide game library including:

• Live Casino – Live games with real dealers
• Slot Games – Hundreds of exciting slot machines
• Sports Betting – cricket, football, and much more
• Bingo – Fun bingo games

Yes, all rg99 games are mobile-optimized and run seamlessly on both Android and iOS devices. For an even better experience, check out our Dedicated App Download now.

rg99's Live Casinofeatures international-standard dealers, including Bangla-speaking ones. You can choose your preferred table and dealer.

rg99 uses SSL encryption and advanced security technology. Two-factor authentication (2FA), session monitoring, and suspicious activity detection are all active. Your personal and financial information is never shared with third parties.

rg99 is deeply committed to responsible gaming. Our Responsible Gaming On the page you'll find:

• Set daily/weekly deposit limits
• Self-Exclusion Feature
• Set Session Time Limits
• Contact information for professional support

Yes, KYC verification is required for withdrawals above a certain amount. Simply upload a photo of your National ID or passport to complete the process. This is done to keep your account secure.